We accept returns under the following conditions:
The item must be unused, unworn, and in its original packaging.
The return request must be initiated within 14 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.
Some items, such as personal care products, gift cards, and sale items, may not be eligible for returns. Please check product descriptions before purchasing.
To initiate a return, follow these steps:
1. Contact Us – Email support@goldliontherapist.com with your order number and reason for the return.
2. Receive Return Instructions – We will provide a return shipping address and any necessary instructions.
3. Ship Your Item – Pack the item securely and send it using a trackable shipping method.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Once we receive your returned item, we will:
Inspect it to ensure it meets our return criteria.
Process your refund within 30 business days to the original payment method.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
If you wish to exchange an item for a different size or variant, please follow the return process and place a new order for the desired item.
If you receive a defective, damaged, or incorrect item:
Contact us at [support@goldliontherapist.com] within 14 days of receiving the order.
Provide photos of the damaged item and packaging.
We will replace the item at no extra cost or issue a refund if necessary.
Certain items cannot be returned, including:
Personal care and hygiene products (e.g., skincare, massage oils)
Digital products or downloadable content
Gift cards and promotional items
Items marked as “Final Sale”
If you haven’t received your refund after 30 days, please:
1. Check with your bank or payment provider.
2. Contact us at support@goldliontherapist.com for further assistance.
For any return or refund inquiries, feel free to reach out to us at support@goldliontherapist.com.
Thank you for shopping with Gold Lion Therapist!
Return & Refund Policy for Gold Lion Therapist
Effective Date: 01/02/2025
At Gold Lion Therapist, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.